About Hi-Line Garage
Serving the Carolinas since 2001, our facility continues to expand providing the best sales environment in Charlotte. Relax in our comfortable showroom, enjoy a complimentary beverage and snack, and let our friendly and knowledgeable staff find the vehicle you really are searching for. Let us treat you like royalty in our auto boutique. From your first phone call to the turning over of your new keys we will surpass your expectations.
EASY, NO HAGGLE PRICING!!! At Hi-Line Garage we are focused on delivering the finest pre-owned automobiles, inspected, serviced and with glowing vehicle history at rock bottom prices. Experience the difference and enjoy the savings and a pressure-free environment at your first choice... HI-LINE GARAGE, YOUR PREMIER CHOICE FOR PRE OWNED BMW, INFINITI, MINI, LEXUS , AUDI, VOLVO, SAAB, MERCEDES, ACURA IN NORTH CAROLINA, SOUTH CAROLINA AND AROUND THE GLOBE.
Hi Line Garage, Charlotte, North Carolina
Hi Line Garage, fine luxury automobiles, Charlotte, North Carolina Hi Line has been serving North and South Carolina since 2001, we continue to provide the best luxury automobiles and service in Charlotte.
Select from our premier choice of pre-owned:
- USED BMW
- USED INFINITI
- USED MINI
- USED LEXUS
- USED AUDI
- USED VOLVO
- USED SAAB
- USED MERCEDES
- USED ACURA
- USED CHEVROLET
- USED FORD
- USED GMC
- USED LAND ROVER
- USED TOYOTA
- USED VOLKSWAGEN
Serving the following areas:
- Charlotte, North Carolina
- Indian Trail, North Carolina
- Fort Mill, South Carolina
- Concord, North Carolina
- Monroe, North Carolina
- Matthews, North Carolina
- Huntersville, North Carolina
- Mount Holly, North Carolina
- Rock Hill, South Carolina
- Mooresville, North Carolina
- Columbia, South Carolina
- Florence, South Carolina
Hi-Line Garage takes great pride in repeat business and referrals. In fact, many of our clients travel from all over the country. We have even shipped vehicle purchases to other countries site unseen. Take a moment to read what some of our existing clients have to say about us.
From start to finish, Phillip took care us. I love the car - ML350. I really enjoyed the car buying
experience. This coming from someone who
despises it. The difference was the no haggle pricing (you can ask but they will politely say no). He took his time showing us several
models. Once we decided, we took our
test drive and we were sold. Mind you,
Hi-Line is not the place to go if you are interested in test driving cars and
for good reason. They are protecting
the mileage on it for the future owner.
As a side note, we did test drive at another dealer and
tried buying from them but found their tactics tiresome and repulsive in the
end. I mentioned Hi-Line and the
salesman went into attack mode about them.
Do your homework and be informed before buying and you will realize
Hi-Line is an awesome deal.
Thanks again Phillip and look forward to buying our next
car from you at Hi-Line!!!!!!!
Thank you and Ali so much for your help in the
purchase of my 4 Runner! What a nice vehicle, the 250 mile ride home
seemed like 25. My wife was shocked at how beautiful the car is and she
loves it! Instead of Hi Line Garage it should be Hi Class Garage, as you
guys are very classy. I will highly recommend you to all my friends here in
Thank you again,
Dear Hi-Line Garage,
I recently purchased a car from your sister dealership, and have enjoyed every minute of my experience. The people were friendly and vastly exceeded my expectations. A salesman even came in on a Sunday, when the dealership was closed , to accommodate my schedule in order to finalize the purchase of a vehicle. Not only was my buying experience abnormally hassle free, but the dealership has also stuck by their claims of quality. Hi-Line even went so far as to have their tire shop inspect unforeseen damages and work with me to correct them. I highly recommend Hi-Line to anyone in a market for a gently used luxury vehicle . You can be assured when purchasing from them that you are not only going to be driving a quality vehicle but you are also going to have a very pleasant experience. Thank you for making the purchase and ownership of my vehicle and enjoyable event.
I will begin by telling you that I LOVE MY CAR! She is a beauty and makes me smile as I'm driving down the road. I told you last week that I do not trade cars too often but I will say that this is my best experience. You and the staff at Hi-Line made us feel comfortable and I couldn't be more pleased with both my purchase as well as my purchasing experience.As promised I have been singing the praises of Hi-Line Garage to all my friends. Sweet little Oliver was so tired by the time we left but I have to say it was definitely worth the two hour drive from Asheville. I plan on driving my "Silver Fox" for some time ... but when I am ready to trade for another car -you have yourself a repeat customer. Thank you all so very much!
To Hi Line Garage:
Just a quick note to thank you for the excellent service we received when visiting your dealership in July. Shah and Rob were most helpful and even stayed after closing in order for us to travel from out of town to purchase our BMW Z4. The staff's professionalism and friendly manner made our experience very worthwhile and we love our new car! We will recommend your dealership to friends and family. Thanks again for a great buying experience.
Terrell and Rita
Dear Hi-Line Team,
I hope this letter finds you well. I wanted to take a moment to thank you and inform you that you now have a walking advertisement. Hi-line Garage is a place of high quality vehicles with an even higher quality of service. I’ve never encountered such a high level of service from any purchase! Rick is an outstanding representation of Hi-line and furthermore, the industry in its entirety. You’ve made my buying experience a bragging right. Though my car is awesome, I can honestly say that it ranked last as it relates to my buying experience with Hi-line Garage. I will inform all of my friends and family of the disservice they would inflict upon themselves for purchasing anywhere else. Thank you guys! See you for the next purchase!
My Warmest Regards,
Thank you for all of your help with our recent car purchase! I love my new 328i, and plan to buy many future vehicles from you. You and everyone at Hi-Line are an absolute pleasure to deal with!
Kimberly & Philip T.
Thank you very much for how you handled our purchase. I am very pleased that Hi-Line was able to work past the issues to get me my Mini. I am very happy, I would definitely recommend your dealership to all my friends. Thanks again.
Thanks so much for all you did to make my recent car purchase such a pleasant experience. I appreciated your no-pressure demeanor as well as your professional advice and insight. Buying a car can be such a stressful experience, especially for a woman! I full like you honestly had my best interest in mind and I fell like you went out of your way to take care of me. I will tell my friends! I love my Saab!!
Phillip Moore was a courteous, knowledgeable salesperson who made purchasing a vehicle pleasurable. We would be pleased to recommend him.
Thank You Phil & Team for getting me into my dream car..again!! I appreciated the opportunity to drive the car for an extended period of time to make my decision and the no hassle service. I felt very welcomed by the staff, everyone just seemed happy to sell luxury cars and I have to admit that I was happy to buy one! You have a lifelong customer! I really appreciate all that you do to make your customer experience so great! PS. I LOVE the photo calendar idea, it's a very, very nice touch! See you soon!!
I flew in and was picked-up at the airport in the car I purchased. Phil and David were great in every way. I met the owner or one of the owners, and the experience was better than I expected. I was in a rush to drive to Greensboro, however everything went quickly & smoothly.
I would recommend Hi-Line to others, and will probably buy my next BMW from Hi-Line. The calender with the pic is over the top! I shopped this car for 2 weeks solid, and found this car at a good price.
I was, at first, very skeptical about buying a car on the internet. Those fears proved to be unfounded. The car was exactly as described and the staff could not have been more professional. I love my BMW 330 convertible.
Phil and Ali: Thank you very much. All around, you have a first class organization.
I can't enough good things about my experience purchasing a late model used BMW. I was VERY nervous about buying a car I hadn't seen. The pics looked great but still had some concern. I asked Phil if the car was a 10. His reply was "in my opinion no used car is a 10". Well if this car isn't a 10 it is a 9.99! He went on to say "you will love this car"
I had looked at other online dealers who had similar cars, one of the things that made me go with HiLine was their A+ BBB rating.
The car was shipped within a day of being paid for and arrived in Ohio one day later. Having purchased many high end cars over the years I have to say this was one of the most satisfying transactions I have had. I will look to HiLine for my next vehicle without hesitation.
Phil you were right I love this car!!!!
Hi-Line Garage was a pleasure to work with. Would be honored to do business with in the future. When our bank did not keep their word, Phil and Ali kept theirs. Thanks guys! Christopher & Melinda Railey
Phil and Ali,
A special thank you for all of your assistance in helping us during a very unusual and difficult time. Due to a death in the family we had to leave for PA the day after we purchased our vehicle. A warning light came on that required attention almost immediately after purchasing the vehicle. Phil did everything within his power to address the issue, out of state several hundred miles away. Not only did he have the local dealer get the car in immediately but they also provided us with a rental car and had us back in our own car within 24 hours. I can't speak highly enough of your professionalism and customer service. Just want you to know we will certainly recommend you to all of our family and friends. Again, thank you for making a difficult situation easier. You went over an above reasonable expectations.
Linda and Steve
Phil, You are the most professional car salesman I have ever met. And what a great deal that you gave us. I will work hard to get you more business! Thanks. Curt and family
I am so pleased with the SAAB. It is so much fun to drive and so smooth and quiet. As soon as I get in and start it up, I start smiling and don't stop until I have to get out of the car. I am sure I am going to enjoy it even more than my last SAAB. I had been wanting to drive the 6-speed 9-3 for a couple of years, but had just never gotten around to it. I knew as soon as I sat in the driver's seat that it was my car! Thanks so much for helping us Saturday. You really made the whole experience a pleasure. Ron & I will certainly tell everyone what a great experience we had with Hi Line. It was really great of you to drive to our house to pick up the check & title. Ron & I obviously were not expecting to have such a productive day. I hope y'all find a good home for my old SAAB. I know she has a few miles on her, but she served me well and I will miss her.
Ali, Thank you for the e-mail. Phil was great to work with in purchasing this awesome vehicle. If he treats everyone like he treated us, I am sure he sells a lot of vehicles and he has a ton of happy customers. My wife just arrived back to Columbus. Phil was right…. It beat my expectation even though it was high!!!
As I told you, I have been in the car shopping process for about 3 mths now and the easy, honest, relaxed and down to earth experience I had with Hi-Line Garage and especially you was a welcome relief. I knew what I wanted and you didn't pressure me into something you thought I needed. I am in sales myself and know the importance of "closing the deal", but never felt the hurry-up pressure from you.You are a credit to your profession! Thanks again and I will send ANYONE I know in need of a fine car your way!
Lifetime Hi-Line Car Buyer
The ride back home was outstanding. The truck drives so smooth! The eight hour ride seemed like four hours back. My wife continues to thank me over the beautiful truck. I appreciate your times and assistance in making this a reality. I'm sure you'll be hearing more from the Young's. She'll always remember this Mothers' Day.
Thanks for making the experience of buying a car enjoyable again. We thoroughly enjoyed coming up to Hi-Line Garage to look at the BMW 335i. You clearly knew a lot about the car and BMWs in general. The extended test drive to see how the car handles in different traffic conditions was great too. We have thoroughly enjoyed the car! Everyone has seen the car has been amazed at the "Like-New" condition the car is in. In fact, if you didn't look at the odometer one would never know the car was two years old. Our six-year old son is disappointed on the mornings when we can not take him to school in it.
Mitch and Tammy Findley
It's been a couple of months now since I purchased a 2007 BMW 335i from you. It has been a really great car and I am extremely pleased with it. I just wanted to drop you a note and let you know what a pleasure it was to work with Phil. He was really great from setting up the test-drive, sale, and even did the tag transfer for me. It could not have gone smoother. Thanks again and best of luck to you. Mitch Findley
Good afternoon Hi Line. I just purchased a 2005 Mercedes Benz C240. My wife and I just wanted to say thank you very much. I worked with Robin, and Ronnie assisted when Robin was tied up. I thought the deal was impossible, but by the Grace of God, he sent us to you guys. You guys did the rest. I was upside down in an Audi A 4, somehow I got out of it, and into the Mercedes. The car is for my wife, and she looks great in it. Robin, you are the man. Thanks to you, Ronnie and your Manager....... Brian and Donna Rucker
Ronnie, Ali, and Tony,
Thanks again for everything. We love the car (it's so cute). We really appreciate your great customer service. Look forward to working with you again in the future.
I want to thank you in advance of the arrival of the Mini! You have been extremely helpful and have gone out of your way to make me feel comfortable with this long distance, sight unseen transaction. We are eagerly anticipating the arrival of the car, and am very hopeful that looks and runs as great as it appears on your website. I will follow-up and let you know when we receive the car!
Hi Ronnie -
I'd like to also thank YOU for making this buying experience easy for me! It was really a pleasure working with you - you can count on me to come back the next time I need a car and I will also be referring all my friends/family to you also!
I was pleasantly surprised with Robin's none -"pushy", none-"typical used car salesman" approach.
Thank You Michelle
Dear Hi-Line Garage,
I recently purchased a car from your dealership with the assistance of the 2 most wonderful men that I have yet to meet in the automotive industry, Tony Ryan and Kirk Strickland. With their guidance I was able to choose an auto that fit my needs and budget without even setting foot on your lot. I received personal text messages sent to my cell phone that included pictures of the vehicles I was interested in and was able to apply and obtain financing over the phone. Tony and Kirk were friendly and accommodating and made me feel as if I were their top priority although I was shopping on somewhat of a budget. When the car was delivered it was all that I hoped for and more! From the color to the gas mileage to engine and more- it was perfect! This was made solely possible by the exceptional customer service given to me by Tony and Kirk. I have and will recommend Hi-Line Garage to anyone who is in! the market for an automobile. Thank you for EVERYTHING!!
Sincerely, Whitney Rollins :)
Just wanted to write and thank you for helping my wife and I purchase our first BMW. The car is everything you said it was, and more. We simply love it. We drove a long ways to buy the car without even seeing it on your word that the car was in good shape. Well it was better than in just good shape! Being a first time BMW buyer, we were kind of in the dark. Hi-Line couldn't have been more helpful and kind through the entire car buying experience. Thank you again, and we will highly recommend you to all our friends!!
I just wanted to send my sincere thanks to Derek English. He provided me with absolutely wonderful service during the purchase of my new car.
I have experienced buying vehicles from Lexus, Mercedes and other dealers and I truly feel that Derek and Hi-line Garage have provided me with the the best care and service out of all. And not to be forgotten, the best price around!
I will definitely recommend all my friends and family to Derek and to Hi-line Garage.
We're so glad that you are out of the hospital and feeling better. You were in our prayers for a speedy recovery.
Ali took care of us in your absence and we love our X3!
We had such a positive experience at HiLine with you, Tony and Ali. I hope you get moved from Hickory soon and we wish you continued success at HiLine.
Nancy & Bill Quiring
Thanks for all your help with getting me into my first BMW!! Driving is now an absolute thrill; those cars are definitely called "the ultimate driving machine" for a reason. The service provided by both you and Hi-Line was first rate across the board and Deb and I look forward to future business with you. I will also direct your way anyone that I know of looking for a used luxury car. When you get a chance to upload the pictures, please send them my way.
Thanks again for everything,
I wanted to let you know how much we appreciate your professionalism during our recent transaction. Your staff created an environment unlike any other sales experience. You have truly earned our business now and in the future. Thanks!
Dear Ali and Geoff,
I want to express my appreciation for your help during the recent purchase of my 2006 BMW. A much deserved "thank you" goes out to Geoff and everyone at Hi-Line Garage who supports the U.S. Military. Their efforts made my endeavor a painless process.
Being deployed, we wake to destruction every day, the fact that your staff expressed such devoted support for what we go through means more than owning a BMW. Of my twenty plus years of military service never have I felt more proud to be a Soldier.
When we receive responses such as the one I received, it lets us know that somebody out there does care, it gives us the hope that the fight on terror is to preserve that which all Americans believe in, all of which could easily be forgot in the blink of an eye.
The men and women of the Armed Forces have dedicated their lives to serving their country. All have put "Country" before "Self". The support your organization has shown to the Armed Forces is overwhelming. Your organization is proof that many Americans do care.
On behalf of the soldiers serving in Iraq I want to thank you and your entire organization for your PATRIOTISM.
Christopher W. Shelvin
United States Army,
Zeke, we love the Maxima! Thanks so much for your wonderful assistance. Please pass this message along to the owner, that we truly did have the best car-buying experience ever (and we've bought quite a few cars, both new and used) and will search your inventory next time we're looking. You respected our time and our intelligence!
Ashley and George Barron
Just wanted to let you know what a great experience I had at Hi-Line on the 24th! I have passed your name along to anyone that is in the market for a luxury vehicle and hope to send plenty of new business your way.
Best to you all,
Just wanted to shoot you guys an email and tell you how absolutely freakin fantastic you all are and how much we can't wait to buy from you again!! Thanks again for your over and above hospitality!!
Dave & Kelly
Just a note to say thanks for, by far, the BEST car buying experience I've ever had. Thank your boss too.
After spending weeks looking for a BMW 330i sedan with a 6 speed manual transmission; I finally found one with the performance package at Hiline Garage. The sales person, Geoff, was very friendly and knowledgeable. Since it was a 4 hour drive from where I live I had a lot of detailed questions that were expertly answered by Geoff. After deciding it was worth the drive, I went to look at it and drive it; I was not disappointed. From beginning to purchase and titling Hiline was easy to work with and very accommodating.
Thank you for your great service. We must say you were great. We will purchase another from you in the future. I absolutely love my car! Thanks!
Thank you so much for helping my niece purchase the Volvo. Scott Saunders had recommended you to us. We wish you and your company continued success. It was truly a pleasure to consider and purchase the car. Thanks for your concern. We look forward to seeing you again.
Otto and Dottie Conley
Ali and Zeke,
I want to take a moment to say thank you! The buying experience at HiLine was wonderful. Before arriving at HiLine, I was scouring the internet trying to find a "good deal" and I stumbled across an E-Class located on your lot. So I decided to pay a visit to your dealership. Your no pressure tactics were greatly appreciated and instantly put me at ease. It was refreshing to have the ability to evaluate several different makes and models and arrive at my own opinions. You were always friendly, open and honest. Your ability to answer or at least obtain a prompt answer to any question regarding any vehicle was amazing. All in all, I found your service and professionalism to exceed my expectations. And to think all of this wonderful service combined with great prices was always located just a few miles down the road! I proudly recommend your dealership to those inquiring about my new purchase. By the way, purchasing my M5 in Aug '07 was the smoothest car transaction I've ever performed. I wish you well as your facility grows. I know I'll be back.
Rafael Gastonia, NC
Just wanted you and Jeff to know that we are thoroughly pleased with the BMW we purchased. We took this car on vacation and I was amazed at how well it performed. We have found that the car represents exactly what you told us. Also we appreciate the no pressure professional manner that your organization represents.
Joey and Nancy Broome
Ali, Robin, & Geoff,
Just thought I would drop a note to add to your testimonial page. You guys set the bar for every other business out there that call themselves "new car dealers". I would challenge any other dealer to adopt your way of selling. They would certainly be more successful. It was a pleasure doing business with you and I feel like we not only got a great deal on a fine automobile,but gained three new friends in the process. Thanks again from your "Unconventional Benz buyers",
Dan & Yvonne Modjeski
I just wanted to thank you and Geoff for helping to make a very difficult situation much easier for me. Losing a child has undoubtably been the hardest challenge of a lifetime. I hope you've found time to read His Legacy, as I hope that you-and anyone else who reads it-are blessed by this message. I don't want Cody's loss to be in vain. I just pray that people take the time to think about the "what if it were me?" Thank you again for being so kind and generous-we absolutely LOVE the car! and feel safe.
Thank you-God bless you,
Christina K. Parker
I just wanted to drop you a note to tell you how happy we are with my wife's new 2006 [BMW] X5. This is the fourth BMW we have bought from Hi-Line Garage. As always it is better than described. We have not even tried to trade anywhere else. You can always find exactly what we want, down to the heated seats. I want to thank you for the great deals and especially how you treated my wife and son while we were at Hi-Line. I have not found the level of care and service with the quality of cars and price anywhere else. Until the next BMW, take care.
Dear Robin and Geoff,
My wife and I would like to thank you for all of the help in the purchase of our new 2006 Mercedes C230. As I stated to you when signing our final paperwork it was a great pleasure dealing with you both. I've never been to a car dealer like this before, but you can guarantee when the time comes I will be back. This is what a car dealership should be. There was no pressure from your "salesman", he answered all of our questions and if he didn't know he found out for us. He let us take our time and really check out the vehicle on our own without trying to "sell" the car to us. He let the car sell itself. Your "salesmen" are not "salesmen" at all! I enjoyed speaking with the both of you and felt very comfortable throughout the deal. Again, I would like to thank you both for a very memorable buying experience. We absolutely love our new car!
Greg & Janice Johnson
Indian Trail, NC
I just wanted to thank you so much for helping me with my new Audi A4 convertible. I'm thrilled with it! Zeke, Tony, Jeff, and Ali could not have been nicer, and made the experience of buying a car feel like a treat instead of a chore. The candor, honesty, professionalism, and personality that is part of your dealership culture makes it a pleasure to do business with you. AND you even took me to and from the airport so that I could pick up my newly detailed car after a business trip. Again, thanks so much. I will recommend Hi-Line to everyone I know!
Hi there from Canada. Just a quick note to express my sincere thanks for the courteous and professional manner in which you helped me with my recent [BMW] Z4 purchase. There were no surprises and the car was exactly as promised and I'm very happy. I would not hesitate to refer you anytime should the opportunity arise. Thanks also for picking up my wife at the airport. Your service was above and beyond and a very pleasurable experience.
All the best,
Geoff & Robin,
Just a quick thank you for the speedy, easy and efficient way our transaction went. I don't think I have ever experienced a simpler or smoother auto sale. You guys definitely will get my business in the future and will not hesitate to recommend you to my friends and colleagues. Again, it was a pleasure doing business with you.
Just wanted to let you know our trip home went well. The [BMW] 330I purred down the interstate. Nancy and I were impressed with your friendliness, honesty and efficiency. It was a very pleasurable experience, which is rare in auto purchasing. I have already received a compliment on the car from a fellow pilot. I hope to send more business your way. Thank you again.
I would like to sincerely thank you for your assistance and gracious generosity in the purchase of my 2006 BMW 325I. It was/is a pleasure to finally meet a dealer with integrity. I have never seen the financial aspect of a deal go so smoothly. Your professionalism and personal touch is beyond reproach. From the bottom of my heart, thank you. Many blessings and much prosperity to you and your family! Keep in touch.
Mark D. Headen
My name is Heather Sauer. On April 27, I purchased a Saab convertible from your company. I just wanted to express how extremely pleased I was with the whole experience. Robin Appleton was awesome. He was so nice and made me feel totally at ease. Mr. Marsh, what a cool guy. He was so funny and made everything so easy. Thank you for the great customer service, quick response and the overall great experience. By the way I love my new car!
We were searching for a very rare BMW 525IT with a manual transmission and sport package, and found it on the Hi-Line Garage website. How that beautiful car came to reside in our garage became an interesting adventure. We spoke with Zeke on the phone and exchanged information about the car and our BMW that we would be trading in. He made a generous trade offer based on that information, and I explained to him that we would not be able to buy the car for at least ten days due to my schedule. During that time, however, he stayed in touch, and I was able to visit Charlotte to see the car in person. Zeke drove to my hotel to pick me up and brought me to the dealership to examine the car. (How many "ordinary" dealerships would do that!?) After being given all the time, coffee and solitude required to thoroughly check out the car, they drove me back to the airport so I could fly home to Florida.
Another week passed before I could get to Charlotte, but the car was still there, so I set out on the 545 mile ride to trade BMWs. The manager, Geoff Marsh, checked in on my progress periodically and handled preliminary details as I drove north. I arrived late in the day, and although a lot of work had been completed, I would have to spend the night and finish the transaction the next day. They recommended a nice hotel nearby, and after a long day, I slept very well.
The next morning, we only had to wait for FedEx to deliver the check to buy the car. I had time to visit more with Geoff and the other staff, and I can tell you, these are the best guys I have ever bought a car from. Geoff kept me very much at ease while I was unnecessarily juggling all the details in my head. The other salesmen were very knowledgeable about these cars, and provided a calm, classy, absolutely no "B.S." environment. It became a very pleasant, stress-free buying experience, simply the best I've ever had. That says a lot, considering the complexity of an out-of-state, 900 mile round-trip to buy a car!
Finally, I fired up the new BMW and pointed south. I had the rest of the day to become familiar with yet another"ultimate driving machine." I can sum up my experience with this fact: If I ever spot my next dream BMW at the Hi-Line Garage, I will not hesitate to hit I-95 north again. I recommend buying a car from the Hi-Line Garage without hesitation. Thanks Gents!!
Sorry it has taken so long for me to get back to you. But I have been so busy. Below is an email I would like you to approve. I plan on sending this to an extensive list of agents around the Charlotte area. The email will not say Fellow Agent, but rather the actual name of each agent. I am very appreciative of your standing by your product and want others to know what a class act you are. Thank you so very much!
Dear Fellow Agent,
I wanted to introduce you to one of the most honest and respectable luxury car dealers in Charlotte, Ali Talebi, of Hi-Line Garage. I met Ali through a referral from an agent friend who raved about Ali, the value he offered in his autos, and how he stood by his product. My experience with Ali was exactly as my friend described. I bought a beautiful auto from Ali about three months ago. The price was fantastic, not to mention that he gave me top dollar for my two trade-ins, which I was having difficulty selling on my own via autotrader. Three months later, my brakes were squealing. I was disappointed to find out that my vehicle needed new brakes and front rotors just 8,000 miles after pruchasing it. I was surprised to learn that Ali was disappointed too, and had them replaced with no cost to me. Wow! While he was under no obligation to do this, Ali paid for this maintenance out of his pocket. Ali showed why once a customer of Hi-Line Garage, you will always be a customer of Hi-Line Garage. I wa so impressed, I decided to share this experience with you as we know how important referrals are in our business.
Robert Janezic, Broker/Realtor
My car buying experience at Hi-Line Garage was the most pleasant experience I have ever had purchasing an automobile. The staff was very friendly, helpful and professional. I have never had a dealership spend so much time with me explaining everything about the model I was interested in buying. There was no pressure and it was extremely refreshing dealing directly with the owner on the financial details of the deal. There was none of this back and forth offers going between myself, the salesman and 'the tower', as I have experienced almost every time with one of the big new car dealerships. I could not be happier with my 2005 BMW 330CI. All my friends are drooling over it. My hats are off to Ali and his great staff and to Rasti, my sales professional.
Hello, just wanted you all to know the '02 Mercedes SLK320 (with 4k miles) I purchased is EVERYTHING I thought, and you described to me it would be...sign me ONE HAPPY buyer from Hi-Line Garage! I LOVE it! IF you ever need a recommendation-I would be happy to do so! Thank you for a great experience, AND a great car!!!!
Geoff & Ali,
The "windshield dudes" have just put in my windshield. I just wanted to say thanks. You have, for me, restored faith in an industry which often time is unscrupulous. Purchasing a car from Hi-Line Garage has proven to be one of the best examples of customer service I have experienced since moving to Charlotte, 7 years ago. You valued my potentially as a customer from the time I drove onto your establishment. Not once did I feel as if I were journeying into the abyss of 'car salesmanese.'
The service I received after the sale was as impressive as the service before and during the sale. There is a saying, "if you do good, you get good". You guys have done good and I am going to tell your story to as many people who will listen. For now, I will enjoy my car and at which time I need/desire to purchase another automobile, I will return to Hi-Line Garage.
Sincerely, Julia Lanham
"When we do the best we can, we never know what miracle is wrought in our life, or in the life of another."
I am writing this to express my extreme satisfaction with the guys at Hi-Line Garage. Buying a car over the internet can take a huge leap of faith, but you guys helped to put my fears to rest. All my concerns, no matter how small, were handled quickly, efficiently and with no questions asked. Overall, you made my car buying experience a very positive one, and I would highly recommend you to anyone in the market for a new car.
The attitude I received the other day brought new life and meaning back to me in buying and being an owner of a fine luxury automobile.
Mr. Marsh, I would like to thank you and the wonderful staff at Hi-Line Garage, although I have physically been a proud Jaguar owner only for a few hours... You and Ali made me feel like I have been a Jaguar owner/collector all my life. The feeling one gets, myself personally, after sitting behind the wheel and knowing that a machine such as this is finally mine is breathtaking. When you delivered my car out to my office I knew then that I truly had found a new family of luxury cars and a new true/loving friend. I cannot begin to find words enough to again thank you for all that you have done for me.
"You guys are the Bomb"
Addison (Adde) Yongue and Bess
Ali and Geoff,
I just wanted to take a moment to express my sincere appreciation to you both for your professionalism, and patience during my recent purchase. After numerous visits, test drives and research I made the informed decision to purchase from Hi-Line Garge, and it was indeed the correct decision. My daughter thoroughly enjoys her BMW. I especially appreciate the time you both spent reviewing the features on the car, and the prompt manner in which you handled the purchase documentation.
In closing, thanks again for your help in making my Hi-Line Garage experience so enjoyable.
Kenneth M. Harris